Terms And Conditions

Superior Pet Doors General Terms and Conditions

1. Terms and Conditions for Use and Sales

These General Terms and Conditions of Business apply to all orders and deliveries between The Pet Door Company Ltd trading as Superior Pet Doors (Registered Office 20-22 Wenlock Road LONDON N1 7GU) (hereinafter: Superior Pet Doors) and its customers via the online shop www.superiorpetdoors.com

2. Order process, entering a contract, quantity limitation, commercial resale.

1. Order process

Superior Pet Doors offers its customers a comprehensive range for all Pet Flap matters concerning domestic pets. By clicking on the products or product descriptions, the customer navigates to the product details, e.g., details regarding the product design, size, or type. The product is placed in the virtual shopping basket by entering the requested quantity and clicking on the shopping basket icon.

By clicking on the "shopping basket" button, displayed in the top right-hand corner of the online shop, the customer navigates to an overview page and at any time can check the goods in the virtual shopping basket and, where necessary, make changes.

If a customer does not wish to purchase additional goods, they can continue via the "To order/checkout" button. Registered Business or Trade customers can enter their usernames and passwords here to automatically use their saved information for the order. Alternatively, the customer can register as a new customer and set up a customer account or continue the purchase without setting up a customer account. In such a case, the customer must enter their address and invoice information on the following page.

By clicking on the "Continue" button, the customer reaches the penultimate order stage "Overview". The customer has access to an overview of the order here with details of the price (including the statutory VAT) and details of the delivery service and costs.

The order is entered by clicking on the "Check Out" button. This means a binding offer has been made.

Superior Pet Doors does not charge any fees for the use of remote communication systems, but the customer may incur the usual costs associated with the use of these services towards third parties (e.g., mobile operator, internet provider).

2. Entering a contract

a. The goods offered in the shop are sold to domestic individuals, i.e., customers to purchase for their own home use. The offers appearing on the main part of our website www.superiorpetdoors.com are not aimed at Businesses.

b. Businesses can register for a trade account and benefit from the reduced trade prices when bought in a specific quantity. To qualify for a Business Trade account, we will require further details to be submitted via our enquiry form and this will be verified by a member of our team. Details including the Business Name, Business Address, and registered VAT number (if applicable) will be the minimum information required, although at times further information will be requested. If No VAT number can be provided, we will require further information to verify the nature of the business to grant the permission to enter the trade area on the website.

To access the trade area, you will be provided with login details which you need to keep safe and only used for your own registered business. If a trade account is found to be sharing access so that an unapproved person can gain access to the trade area, we reserve the right to remove the access to the trade account by all parties using that access.

Businesses using a trade account can register to pay via invoice. Invoices will be sent following an order being placed via our trade account area and payment is due within 7 days to the Superior Pet Doors Bank Account. Failure to make the payment within 7 days will result in your order being cancelled. Orders paid via Invoice will only be shipped following receipt of payment.

c. The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the "Buy" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by email (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with Superior Pet Doors is only concluded when Superior Pet Doors sends the ordered product to the customer and the shipping to the customer is confirmed by email (shipping confirmation).

d. Notwithstanding 2.2.c., if the customer chooses to pay in advance, a contract is already concluded when Superior Pet Doors sends the payment information. This payment information will be sent to the customer within 24 hours of submitting the order. The order confirmation does not constitute payment information. In the case of payment in advance, the invoice amount shall be due upon receipt of the payment information and shall be paid within 7 days of receipt by bank transfer to the Superior Pet Doors Bank Account, details of which will be available when the invoice is sent. Receipt of the invoice amount on our account is decisive for compliance with the payment deadline. Should no payment be recorded after 7 days, the customer's order will be automatically cancelled.

e. The contract language is English.

3. Contractual Text

The text of the contract will be stored by us until the order has been processed in full, after which it will be archived for storage in accordance with tax and commercial law. Upon receipt of the order by Superior Pet Doors, the purchaser will receive a separate confirmation email from Superior Pet Doors containing the essential contents of the contract, including the General Terms and Conditions valid at the time of the contract. If you lose your documents relating to your orders, please contact us. We will be happy to send you a copy of your order data.

3. Prices and shipping charges

All prices include statutory VAT and other price components and are exclusive of any shipping costs. Please see our country information for the shipping costs for our delivery countries. If you order products from Superior Pet Doors for delivery outside the EU, you may be subject to import duties and taxes which will be levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges. Customs regulations vary widely from country to country, so you should contact your local customs office for more information.

4. Delivery

Deliveries are only made within the United Kingdom and other specified destinations.

Unless stated otherwise in the offer or product details, delivery takes place within 3 to 5 business days. The deadline for delivery begins on the day after the contract is concluded, except for payment in advance: Here the deadline begins on the day after the payment order has been issued. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the deadline is automatically extended to the next working day. Information about delivery and shipping conditions is available here.

If some of the ordered products are not in stock, Superior Pet Doors shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.

If Superior Pet Doors is unable to deliver the ordered product because Superior Pet Doors itself is not supplied by its own suppliers, without culpability on the part of Superior Pet Doors, Superior Pet Doors may withdraw from the contract. In such a case, Superior Pet Doors shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, Superior Pet Doors shall, without delay, reimburse payments made by the customer. Deliveries are free of customs duties within the EU. In the case of delivery in countries outside the EU customs duties, taxes and other levies that may apply shall be borne by the customer. The UK is no longer part of the EU and so import fees apply if the item is shipped from Europe to the UK.

If supplied products are damaged en route, the Superior Pet Doors customer service is to be contacted, where possible, without delay. As a result, Superior Pet Doors shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer's statutory guarantee rights.

To fulfil customer orders Superior Pet Doors needs to pass on the customer email address and, if available, a contact phone number to the delivery company authorised to deliver the goods. This forms part of the contract with Superior Pet Doors. The customer does not have the right to object. For further information please see our Data Protection page.

5. Ownership of goods

The goods shall remain the property of Superior Pet Doors up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Superior Pet Doors.

6. Right of withdrawal

Consumers have a statutory right of withdrawal (also known as a cooling off period) when concluding a distance selling contract. Superior Pet Doors provides the following information in accordance with the statutory model. A consumer is any natural person who enters a legal transaction to purchase for business or domestic purposes. If customers have any further questions about cancellations, they can contact the Superior Pet Doors customer service.

Instructions on withdrawal

The exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days of receiving the order without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Superior Pet Doors by email to customer@superiorpetdoors.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of such reimbursement. We will not arrange for reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the Superior Pet Doors Returns Address which will be supplied following contact with customer service without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You, the customer, bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of Information concerning the Right of withdrawal

Exclusion of the right of withdrawal

The right of withdrawal does not apply in the event of delivery of goods.

that are not pre-produced and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements i.e., items that have been manufactured to order.

7. Payment methods, vouchers, default interest & other default damages, invoices

1. Payment methods

In principle, we offer you a choice of the following payment options: a. Payment by credit card, b. Payment in advance, c. Payment via PayPal, d. Payment via ApplePay. We reserve the right for each order, in individual cases or depending on the delivery method selected by the customer, not to offer certain payment methods or to accept only certain payment methods and to refer to other payment methods.

Payment by sending cash or cheques is not possible and Superior Pet Doors is not liable for any loss incurred if these are sent.

a. Payment by credit card

If payment is made by credit card, the amount will be debited within one week after the goods have been dispatched (we accept MasterCard, Visa, and American Express).

b. Payment in advance

If the customer wishes to pay in advance, the invoice amount is to be transferred to the Superior Pet Doors account within 7 days after receipt of the payment information. The Bank Transfer details can be supplied upon request. The goods will only be dispatched after receipt of payment. If you do not transfer the payment in full within seven days of receipt of this payment information, we will cancel your order.

You can get further information about advance payment by contacting our customer service team.

c. Payment via PayPal

You pay directly via your PayPal account. After submitting your order, you will be redirected to PayPal and authorize the order value there. As soon as our PayPal account has been informed about your authorization, the shipment will take place - depending on the delivery time indicated for the item. Your PayPal account will be debited with the actual invoice amount after deduction of any discounts, gift vouchers etc. immediately after authorization.

d. Payment via ApplePay

Apple Pay is available as a payment method for iOS devices in our app and mobile web shop. You can select this payment method in the checkout area. It is accessible via Safari, and you can pay with a linked payment card. You pay directly via your Apple account. After submitting your order, you will be redirected to Apple to authorise payment of the order value. Once we are notified of your authorisation, shipping will begin - depending on the shipping time indicated on the product. Depending on the payment method deposited with Apple Pay, the actual invoice amount minus any discounts, vouchers etc. will be debited immediately after shipping.

2. Default interest and other default damages

If the customer is in default of payment, the purchase price shall be subject to interest at the statutory default interest rate during the period of default. Superior Pet Doors reserves the right to claim higher damages for default against proof.

3. Invoices

Superior Pet Doors has the right to invoice the customer electronically. Electronic invoices will be sent to the customer via e-mail in PDF format. The invoiced sales tax does not entitle the customer to an input tax deduction.

8. Data protection

Superior Pet Doors takes the protection of its customers' data very seriously. The Superior Pet Doors data protection declaration can be viewed in the privacy policy.

9. Marketing and Customer Communications

If the customer enters a contract for the purchase of a product or service with Superior Pet Doors and provides his/her email address, Superior Pet Doors may use this email address for direct advertising of similar goods or services.

The customer has the right to object to the use of the email address for this purpose at any time without incurring any costs other than the transmission costs according to the base rates. Each email contains an unsubscribe link for this purpose. Alternatively, the objection can be declared at any time by email to customer@Superiorpetdoors.com

10. Identity of the contracting partner

The Pet Doors Company Ltd trading as Superior Pet Doors
Registered Office 20-22 Wenlock Road, London, N1 7GU
Tel: 0207 846 9284 (Monday to Friday: 8am - 5pm; Saturday: 8am - 2pm)
Email: customer@superiorpetdoors.com

Company Registered Number 15090405

11. Online Dispute Resolution

The European Commission’s official website for Online Dispute Resolution is available under //www.ec.europa.eu/consumers/odr. Superior Pet Doors is neither obliged nor willing to participate in a dispute resolution scheme.

12. Final provision

Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other provisions of these Terms and Conditions shall not be affected thereby.

German law applies by way of exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of the aforementioned applicable law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence at the time of his order is not withdrawn.

Status of these General Terms and Conditions of Business: 18.10.2023