Please see our returns and refunds policy for full information regarding returning items.
As a valued customer your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days from date of delivery to return it to us unused and still in the original packaging for a full refund. To initiate a return, please contact us at customer@superiorpetdoors.com . We require a receipt or proof of purchase to accompany your return.
You are required to return the goods at your own cost. The refund price of the purchase of your unused item will be processed once we receive the goods. If the item has been opened and/or used, then we will assess the resale ability before issuing a refund; this may not be for the full amount.