Superior Pet Doors Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 working days of receiving the order and are processed Monday to Friday. If the order is placed overnight or at a weekend, it will be processed on the next working day.
Deliveries are made 7 days a week, depending upon courier used. Different items have different dispatch times, require different types of shipping, and have different shipment costs. Please see product listing to see if special circumstances apply i.e., Tomsgates are made to order and take around 1 calendar month to be shipped.
Orders are not processed on Bank Holidays and no orders will be dispatched between December 23rd to 27th, December 31st to January 2nd or Easter weekend (Good Friday to Easter Tuesday).
If we experience high demand, order processing and dispatch may be delayed, however, we will advise you by email if this applies to your order. In some cases, we may need to send items separately – especially if orders contain items from more than one manufacturer. Please do allow up to 7 days after receipt of your first item in your order (if general shipping is used) for the order to be completely fulfilled.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
|---|---|---|
| Standard General Shipping | 3-5 business days | £4.99 |
| Accessories and Replacement parts | 3-5 business days | £2.99 |
| Tomsgates international Shipping* | 4-6 weeks | £35.99 |
| High Tech Pet International Shipping* | 2-4 weeks | £99.99 |
| PlexiDor Shipping** | 7-14 days | £9.99 |
*Arrange import for customer. PLEASE NOTE. This item may attract charges levied by HM Customs & Excise for duty/VAT. You will be provided with an expected date of shipping once the order has been processed by the manufacturer and tracking information will be sent to you once the order has shipped.
**Some PlexiDor items are made to order (such as the Awnings and sliding locking tracks) and shipped from the US. If this applies to your order, you will be provided with an expected date of shipping and tracking information once shipped.
Shipment to P.O. boxes
Please contact customer service customer@superiorpetdoors.com before you place the order if you need the item shipping to a P.O.Box
Shipment confirmation and order tracking
Order numbers are generated at the point of placing the order and you will receive a confirmation email with the order number and items ordered once the payment has been processed (usually immediately, however, please allow up to 24 hours for the confirmation email to be received). If you have not received a confirmation email after 24 hours, please contact customer service customer@superiorpetdoors.com
Customs, duties, and taxes
Superior Pet Doors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages
Superior Pet Doors is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment courier or our customer service team directly to file a claim customer@superiorpetdoors.com . Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Please contact Customer Services before you place an order if you have any questions regarding shipping overseas/internationally customer@superiorpetdoors.com
Returns Policy
Please see our returns and refunds policy for full information regarding returning items.
As a valued customer your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days from date of delivery to return it to us unused and still in the original packaging for a full refund. To initiate a return, please contact us at customer@superiorpetdoors.com . We require a receipt or proof of purchase to accompany your return.
You are required to return the goods at your own cost. The refund price of the purchase of your unused item will be processed once we receive the goods. If the item has been opened and/or used, then we will assess the resale ability before issuing a refund; this may not be for the full amount.